News, tours, venues, and more!
Stay up to date with Meyer Sound.
Sign Up for Newsletters

Legal Information

Privacy Policy

Introduction

This Privacy Policy describes how Meyer Sound and its subsidiaries and affiliates (“Meyer Sound,” “we,” “us,” or “our”) collect, use, store, and share your information when (1) you access and/or use our websites, social media, mobile applications, or other digital platforms where this Privacy Policy is posted, including www.meyersound.com (“Websites”); (2) purchase, rent, or use our products and services (“Products”); (3) you communicate with us in any manner, including by email, direct messaging, telephone, and/or in person (“Communications”); and (4) we interact with certain third parties.

For California residents, please see our California Privacy Notice.

For individuals in the UK, EU, or other country outside of the United States, please see our Non-US Privacy Notice.

1. What Type Of Information Do We Collect?

Depending on how you interact with our Websites and Products, the nature of our Communications, and how we may interact with certain third parties, we may collect the following pieces of your information:

  • Basic Identifying Information. Information you provide when you sign up for an account for our Products, such as your full name, postal address, email address, phone number, account name, username, signature, and other similar identifiers.
  • Device Identifier and other Unique Identifiers. Information such as your device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, and other unique identifiers collected automatically from your devices.
  • Internet or Other Network Activity. Information such as your browsing or search history, and other information regarding your interactions with our Websites, Communications, and Products.
  • Geolocation Data. Information that permits us to determine your location so that we can determine the best Products for you.
  • Commercial Information. Information such as the Products you have purchased and considered, your preferences, and related information about your commercial activities.
  • Demographic Information. Information such as your age and gender.
  • User Content. Information such as your Communications with us and any other content you provide, such as social media profiles, photographs of receipts, images, videos, survey responses, comments, product reviews, testimonials, and other content.
  • Audio and Visual Information. Information such as photographs, images, videos, and recordings of your voice (such as when we record customer service calls for quality assurance) and surveillance footage of you in our offices, factories, or other facilities.
  • Inferences. Information such as inferences drawn from or created based on the information identified above.

2. How Do We Collect Your Information?

We collect your information in three ways: (1) directly from you; (2) automatically using online technologies; and (3) from third parties.

  • Directly from you. We collect information directly from you when you enter information on our Websites, create an account for the purchase or rental of our Products, update your profile, access our content, take a survey or a poll or enter a contest, use our Websites or Products, engage in Communications with us, or sign up to receive emails, text messages, or certain other Communications from us.
  • Automatically Using Online Technologies. When you visit our Websites, open or click on emails we send you or engage in related Communications with us, or when you interact with our advertisements, we or other third parties may automatically collect certain information about you using online tracking technologies such as cookies, pixels, web beacons, software developer kits, and related technologies. For more information, see Cookies and Similar Online Tracking Technologies below.
  • From Third Parties. We may collect information about you from third parties, including vendors, data analytics providers, marketing or advertising providers, fraud prevention service providers, payment processors, and other third parties that provide us with services.

3. Cookies and Related Online Tracking Technologies

We and our third-party partners may use cookies, pixels, web beacons, software development kits, and other similar online tracking technologies to gather information about you when you use our Websites, interact with our Products, and engage in Communications with us. Some of the online tracking technologies are used to maintain the security of our Websites, manage your account, prevent crashes, fix bugs, save your preferences, manage and process payments, and assist with basic Website functions, advertising, analytics, and other performance functions.

Our Websites use Google Analytics for analytics purposes. You can learn more about Google Analytics by visting HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES.

4. How Do We Use Your Information?

Depending on the circumstances, we may use your information for a variety of purposes, including to:

  • Provide our Websites and Products to You. We may use your information to provide our Websites and Products to you, including to: (1) create and manage your account when you sign up to purchase or use our Products; (2) facilitate your access and use of our Websites and Products; (3) process your feedback on our Products; (4) send you notifications relating to your account and use of our Products; and (5) perform other related business functions.
  • Communicate with You. We may use your information to engage in Communications with you, such as to respond to your requests, inquiries, issues, and feedback, and to provide customer service.
  • Market and Advertise. We may use your information for marketing and advertising purposes, including sending marketing, advertising, and promotional communications to you by email, text message, or postal mail. We may also use your information to show you advertisements for our Products and to administer sweepstakes and other contests we may initiate.
  • Conduct Analytics and Personalization. We may use your information to conduct research and analytics, including to improve our Websites and Products. We may also use your information to better understand your interaction with our Websites, advertisements, Products, and our Communications with you. We may further use your information to personalize your experience, to save you time when you visit our Websites and use our Products, to better understand your needs, and to provide personalized recommendations to you for our Products.
  • Security and Fraud Prevention. We may use your information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions. We may also use your information to enforce any terms, conditions, or requirements of agreements we may have with you, prevent security breaches, or prevent harm to other users of our Products.
  • Legal Obligations. We may use your information to comply with our legal and regulatory obligations, to establish and exercise our rights, and to defend against legal claims.
  • Business Functions. We may use your information to support our core business functions, including maintaining records related to business management, loss prevention, collecting amounts owed, and identifying and repairing errors or problems in the Websites. We may also use your information in the course of an unlikely bankruptcy proceeding, potential or actual merger, sale, or related transaction, or for other related business purposes.

5. How Do We Disclose Your Information?

We may disclose or share your information with affiliated and non-affiliated third-parties, including in the following scenarios:

  • With your Consent. We may disclose or share your information with your consent, which may be obtained in writing; online through “click-through” agreements; when you accept the terms of use on our Websites; orally, either in person or on the phone; or by other means.
  • In a Business Transfer. We may disclose or share your information as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to third parties as a business asset in the transaction.
  • To Non-Affiliated Third Parties. We may disclose or share your information with certain non-affiliated third parties to facilitate your access and use of our Websites or Products, and to provide us with certain business functions, including but not limited to sharing your information with brand partners, internet service providers, advertising networks, data analytics providers, governmental entities, operating systems and platforms, social media networks, and service providers who provide us a service (e.g., customer service, auditing, marketing, debugging to identify and repair errors that impair existing intended functionality on our Websites, and/or protecting against malicious, deceptive, fraudulent, or illegal activity).
  • For Legal Process And Protection. We may disclose or share your information to satisfy any law, regulation, legal process, or governmental request, or where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to: (1) enforce or apply our agreements; (2) protect our interests or property, or the safety of others; (3) in connection with claims, disputes, or litigation; and (4) to protect our Websites.

6. How Do We Protect Your Information?

Although no system can guarantee the complete security of your information, we take all commercially reasonable steps to ensure your information is protected in alignment with all applicable laws and regulations, as appropriate to the sensitivity of your information.

7. How Long Do We Keep Your Information?

We keep your information for as long as is necessary in accordance with the purpose for which it was collected, our business needs, and our legal and regulatory obligations. If we dispose of your information, we will do so in a way that is secure and appropriate to the nature of the information subject to disposal.

8. Links To Third Party Sites

Our Websites and Products may contain links to third party websites or social media platforms. These links are provided for your convenience and information, and the websites and Products may operate independently from us and have their own privacy policies or notices, which we strongly suggest you review.

9. Do Not Track

Our Websites may, from time to time and over time, collect information about your online activities across our different websites. When you use our Websites, third parties, such as online and cloud computing services and mobile applications, may also collect information about your online activities over time. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Our Websites do not currently change the way they operate based upon detection of a “Do Not Track” or similar signal.

10. Your Rights

For individuals in California, please see our California Privacy Notice.

For all individuals, regardless of location, you may request that we stop sending you promotional emails by clicking on the “unsubscribe” link at the bottom of any promotional email you receive from us. You can also request that we stop sending you promotional postal mail by sending a request via email to privacypolicy@meyersound.com.

11. California Privacy Notice

The following disclosures are made pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act and its implementing regulations (collectively, the “CCPA”).

Definitions

  • Personal information. This is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you or your household.
  • Sensitive personal information. This is information such as your social security number, driver’s license number, state identification card, passport number, account log-in and password, financial account and password, debit or credit card number and access code, precise geolocation information, race, ethnic origin, religious or philosophical beliefs, union membership, the content of your mail, email or texts other than those communications you have with us, genetic data, biometric information, health information, or information that concerns your sex life or sexual orientation.
  • Sell, sale, or sold. This means the selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by other means, your personal information to a third party for money or other valuable consideration.
  • Share, shared, or sharing. This means the sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by other means, your personal information to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration.

Your Rights

You or an authorized agent you designate on your behalf may submit the individual requests outlined below. Upon receipt, we will take reasonable steps to verify your and/or your authorized agent’s identity prior to responding to the request, which may include in certain circumstances having you sign a declaration under penalty of perjury. If an authorized agent is submitting a request on your behalf, you must submit a copy of: (1) a written authorization demonstrating you have authorized the agent to submit a request on your behalf; and (2) provide separate proof verifying your identity.

  • Right to Know. You have a right to request that we disclose, subject to certain exceptions, information concerning: (1) the categories of personal information we have collected from or about you; (2) the categories of sources from which we have collected that personal information, and the business or commercial purpose for the collection; (3) the categories of third parties with whom we have shared, sold, or disclosed your personal information, including the business or commercial purpose for said sharing, selling, or disclosure; and (4) specific pieces of your personal information, subject to certain exceptions.
  • Right to Delete. You have a right to request that we delete your personal information, subject to certain exceptions.
  • Right to Correct. You have a right to request that we correct your personal information, subject to certain exceptions.
  • Right to Non-Discrimination. You have a right to exercise the above rights without being discriminated against under the CCPA.
  • Exercising Your Rights. To submit a request, you may send an email to privacypolicy@meyersound.com. You may also designate an authorized agent to submit a request on your behalf by sending an email with written proof of such authorization to privacypolicy@meyersound.com.
  • Responding To Requests. Once you have submitted your request, we will respond within the time frame permitted by applicable law.

Notice Regarding Collection of Information

Notice of Disclosure for a Business Purpose

To learn more about the categories personal information we have disclosed for a business purpose, and the categories of third parties to whom we’ve disclosed such information, please see How Do We Disclose Your Information? above.

Notice of Sale or Sharing of Personal Information

We do not sell or share the personal information of California residents. We have no actual knowledge that we sell the personal information of California residents who are under 16 years of age.

Notice of Use of Sensitive Personal Information

We do not use California resident sensitive personal information for any purpose other than is permissible under the CCPA. Specifically, we do not use sensitive personal information of California residents to derive characteristics about California residents.

12. Non-US Privacy Notice

How Do We Use Your Personal Data?

Please see How Do We Use Your Information? above.

What is our lawful basis for processing your personal data?

Your personal data is primarily used to provide you with our Websites and Products. Your personal data may also be used to comply with our legal obligations or to fulfill our legitimate interest, such as to personalize your experience, develop and improve our Websites and Products, or detect illegal activity. With your consent, we may also use your information to send you offers and promotions.

Data Transfers

We are based in the U.S. and the information we collect is governed by U.S. law. If you are accessing the Websites from outside of the U.S., please be aware that information collected through the Websites may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. We will comply with data transfer requirements when applicable, and may utilize standard contractual clauses or other legal transfer mechanisms as allowed under applicable law.

Your Rights

You have a right to access the personal data we have processed about you, ask that certain of that data be removed (i.e., deleted), correct or change your personal data, or change your marketing preferences by withdrawing your consent at any time. To submit any of the requests below, please submit your request to privacypolicy@meyersound.com.

We may take steps to verify your identity by matching the information you provide with your request with the information we have on file about you. Depending on the sensitivity of the information at issue, we may utilize more stringent verification methods.

Lodging Complaints

You may have a right to lodge a complaint with your local Data Protection Supervisory Authority concerning our data practices. To receive information about your local Data Protection Supervisory Authority, please contact us. We would, however, appreciate the opportunity to address your concerns before you approach a data protection regulator, and welcome you to first direct an inquiry to us.

13. Children

Our Websites and Products are not intended for children under the age of 13. This includes any links to other websites that we provide for our convenience. We don’t knowingly collect information relating to children under 13 for any reason.

14. Changes To Our Privacy Policy

We may change this Policy from time to time. Any and all changes will be reflected on this page, and where appropriate provided in person or by another electronic method. The date of the last update will be stated at the bottom of this policy. You should regularly check this page for any changes to this Policy.

15. Accessibility

If you require a copy of this Privacy Policy in an alternative format, please contact us.

16. Contact Us

You can contact us using the link or email address shown below.

https://meyersound.com/contact

privacypolicy@meyersound.com

Last Updated: 5/20/24

Terms of Use

Meyer Sound Laboratories Inc (“Meyer Sound”) makes this web site, and all information, materials, data, and documents (“contents”) and all services provided on or through this web site, available to you on the following terms and conditions. By accessing and using this web site you are indicating your acceptance of these terms and conditions. If you do not agree to these terms and conditions, please exit this site without using, printing out or downloading any of its contents or using any service.

This web site and its contents are for personal, informational and internal use only. Unless written consent is first obtained from Meyer Sound, the contents of this web site may not be re-published distributed, licensed, rented or sold to others, and may not be used to create derivative works.

You may not modify or alter the content of this web site in any way. Copyright and other proprietary notices on the contents of this web site may not be removed from any copy of the content including downloaded or printed versions of the content.

THE CONTENT OF THIS WEB SITE AND ALL SERVICES ACCESSIBLE THROUGH THIS WEB SITE ARE PROVIDED “AS IS,” AND ARE SUBJECT TO CHANGE WITHOUT NOTICE. MEYER SOUND MAKES NO WARRANTY THAT THE CONTENT AND SERVICES ACCESSIBLE THROUGH THIS WEB SITE WILL MEET YOUR REQUIREMENTS, OR THAT THE CONTENT OR SERVICES WILL BE ERROR FREE, OR THAT THE CONTENT AND SERVICES WILL BE AVAILABLE ON AN UNINTERRUPTED BASIS. EXCEPT FOR WARRANTIES PROVIDED IN CONNECTION WITH THE PURCHASE OF MEYER SOUND PRODUCTS, ALL WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE CONTENT AND SERVICES ACCESSIBLE THROUGH THIS WEB SITE, INCLUDING THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

This web site is operated within the United States, and no representation is made that this site or its contents, or the services accessible through this web site, are suitable for use in all countries or are in compliance with the laws of other countries. If you are accessing this web site from outside the United States, you are responsible for compliance with local laws and regulations.

By accessing this web site you agree that all disputes and claims relating to your access and use of this web site shall be governed be the laws of the State of California, U.S.A., without regard to the conflict of laws provisions thereof. You further agree and submit to the exclusive personal jurisdiction of and venue at the Superior Court for the County of Alameda, California or the United States District Court for the Northern District of California for the resolution of such claims or disputes.

Email Policy

EMAIL MESSAGES SENT BY EMPLOYEES, REPRESENTATIVES OR CONTRACTORS OF MEYER SOUND LABORATORIES, INCORPORATED, RELATING TO MEYER SOUND’S PRODUCTS, RESEARCH AND DEVELOPMENT, BUSINESS OR ANTICIPATED BUSINESS, AS WELL AS ANY ATTACHMENTS TO SUCH EMAIL MESSAGES, MAY CONTAIN CONFIDENTIAL INFORMATION OF MEYER SOUND. Unless you are notified otherwise in writing, or unless the content of the email message and any attachments is of a clearly routine and non-confidential nature, you must treat the message and any attachments to the message as confidential. If you receive an email from a Meyer Sound employee, representative or contractor and are not the intended recipient (or responsible for delivering the message to the intended recipient), you must permanently delete the email and any attachments from your computer without retaining any copies thereof. If the case of misdirected emails, we ask that you also notify the sender.

If you have any questions regarding this policy, please contact us. Opening of the email you receive indicates your agreement with this policy.

Trademarks

This web site contains trademarks and service marks of Meyer Sound and may contain the trademarks or service marks of third parties. All third-party trademarks mentioned on this web site are the property of their respective owners.

MEYER SOUND and the Meyer Sound wave logo are trademarks of Meyer Sound Laboratories, Incorporated and are registered in the United States Patent and Trademark Office, as well as in other countries.

The following is a partial list of additional Meyer Sound trademarks and service marks:
650‑P®, 650‑R2®, 750‑LFC, 900‑LFC, 1100‑LFC, 2100‑LFC, Acheron®, Acheron® 80, Acheron® 100, Acheron® Designer, Acheron® LF, Acheron® Studio, AlignALink, Amie®, Amie®‑Sub, Ashby®, Ashby®‑5C, Ashby®‑8C, B‑Noise, Bluehorn® System, BroadbandQ®, CAL®, CAL® 32, CAL® 64, CAL® 96, Callisto®, Compass®, Compass® Go by Meyer Sound, Compass® RMS, Composite EQ, Constellation®, CueConsole, CueStation, D‑Mitri®, EXP®, Galileo®, Galileo GALAXY®, Galileo GALAXY® 408, Galileo GALAXY® 816, Galileo GALAXY® 816‑AES3, GuideALink, HMS‑5, HMS‑10, HMS‑12, HMS‑15, Intelligent AC, IntelligentDC, JM‑1P, LCS, LEO®, LEO® Family, LEO®‑M, LEOPARD®, LEOPARD®‑M80, Libra®, LINA®, LYON®, LYON®‑M, LYON®‑W, LYON®‑WXT, M Series, M‑Noise®, M’elodie®, M1D, M2D, M3D, MAPP, MAPP 3D, MAPP Online Pro®, MAPP XT, Matrix3, MatrixLink, MDM‑832, MDM‑5000, MICA®, MILO®, MINA, MJF‑208, MJF‑210, MJF‑212A, MM‑4XP, MM‑4XPD, MM‑10, MM‑10ACX, MM‑10XP, MPS‑482HP, MPS‑488HP, MSL‑4®, MultiSense, Nebra, PANTHER, QuickFly®, QuietCool, REM®, RMS, RMServer, SB‑2, SB‑3F, SIM®, SIM® 3, Spacemap®, Spacemap® Go, SpeakerSense, Stella, Thinking Sound®, TM Array, TruPower®, TruShaping®, U‑Shaping®, ULTRA‑X20, ULTRA‑X22, ULTRA‑X23, ULTRA‑X40, ULTRA‑X42, UltraSeries, Ultra Reflex, UMS‑1P, UMS‑1XP, UP‑4slim, UP‑4XP, UPJ‑1P, UPJ‑1XP, UPJunior, UPJunior‑XP, UPM‑1P, UPM‑1XP, UPM‑2P, UPM‑2XP, UPQ‑D1, UPQ‑D2, UPQ‑D3, USW‑112P, USW‑112XP, USW‑210P, VariO, VLFC, VRAS, Wild Tracks, X‑400C, X‑800C.

Compliance Documents

Meyer Sound has adopted policies regarding compliance with anti-corruption laws around the world and with the export control laws and regulations of the United States. These policies, which currently are set forth in policy documents entitled OFAC Compliance Guidelines Protocols, OFAC Compliance Manual, and FCPA Anti-Corruption Policy, can be found by following these links:

California Supply Chains Act Disclosure

Meyer Sound’s Policy on Slavery and Human Trafficking

  1. Policy. Meyer Sound supports the goal of eradicating slavery and human trafficking and believes that no person should be deprived of his or her basic needs and fundamental rights. It is our policy to comply with all laws regarding human trafficking and slavery wherever we do business, and we expect our suppliers to do the same.
  2. Supplier Selection Criteria/Verification. Meyer Sound is committed to selecting suppliers who operate in full compliance with all applicable laws, rules and regulations, including child labor laws and laws applicable to working hours, wages and over-time pay. Meyer Sound currently does not use third parties to conduct outside verification of suppliers. Rather to minimize the risk of human trafficking and slavery Meyer Sound will only work with reputable suppliers having no known record of engaging in such practices.
  3. Certification/Audits. Currently, Meyer Sound does not require its suppliers to certify compliance with Meyer Sound’s policy relating to the eradication of slavery and human trafficking, nor does it audit its suppliers to ensure compliance.
  4. Training/Internal Accountability. Meyer Sound does not currently provide employees, suppliers or contractors with training regarding human trafficking and slavery nor does it have any specific internal accountability process related to the prevention of human trafficking and slavery.
  5. Response to Violations. Any supplier found to be in violation of Meyer Sound’s policy related to human trafficking and slavery will be terminated, unless the supplier can demonstrate to Meyer Sound that it has ceased its offending conduct.

Open Source

GPL License for Linux Based Software

Certain software components or “kernels” embedded in Meyer Sound professional audio products use the Linux operating system (Linux Based Software). Such Linux Based Software is distributed under the terms of the GNU General Public License, version 2 (“GPL, v2 license”) that permit you to copy, modify and redistribute the Linux Based Software, and that require that any copy of such Linux Based Software distributed to you by Meyer Sound be distributed on the terms of the GPL, v.2 license. A copy of the GPL, v.2 license, can be found at www.gnu.org/licenses/gpl-2.0.html. Please review the terms and conditions of this license.

Consistent with the GPL, v.2 license, you may use, copy, modify, and distribute the Linux Based Software and the source code for such software for any purpose, provided that any copy you publish contain the original copyright notices on the software and a disclaimer of warranty as required by the GPL, v.2 license. If any provision of this or any other permission or license granted with respect to the Linux Based Software conflicts with the GPL, v.2 license, the provisions of the GPL, v.2 license shall control.

How to Obtain Source Code for Linux Based Software

To the extent the GPL, v.2 License obligates Meyer Sound to separately send you a machine readable copy of the source code for the applicable Linux Based Software, you may obtain a copy by contacting Meyer Sound. You may be charged a modest fee for obtaining copies of the source code to cover postage and handling costs. This offer is good for three years from the date you receive any Meyer Sound product containing the Linux Based Software, or any update to the software.